Just paying lipservice or a genuine benefit?

A reasonable question, and one we are asked frequently by potential clients and employees alike.  We are quick to reassure with the response: “At Charlton House Training our staff is a real priority”.

Why? Because our people are our finest asset and therefore deserve investment.

What’s more, we believe in delivering our promises to our clients.

For example, when staff transfer to us via TUPE, we make it a priority to bring all of our new staff up to speed as quickly as possible, develop the catering service, and give them new focus and skills to deliver a better quality of service.

New recruits are equally important. In many cases our customer service staff are chosen for their bright, bubbly personalities more than for their official qualifications or appropriate experience.  For us, sometimes the right attitude is more important than years working in a similar environment. We can give them the skills but we can’t change personalities!

Happy Staff = Happy Customers

Our aim is to carry out a mix of in-house and external training that is directly related to the needs of a specific contract. 

Our Training Department is led by Jo Cowan, Client Resources Manager, an experienced professional trainer who has built up an enviable reputation for delivering relevant and timely training programmes right across our business. 

All our employees can access the training programme at any time via our secure Extranet Site, and the subject matter is as wide in scope as the jobs we undertake – from basic IT skills to people management skills, company induction packages and chef development schemes.

Working with Learn Direct has also added a wider potential impact to our training capability – providing a proven, simple method for our staff to maximise their potential for life-long learning.