Betfair
Betfair is the world’s largest internet betting exchange. Charlton House has tripled catering sales at both its sites, whilst meeting costs and budgets.
Previously food and customer service were poor , so we added a deli counter to Hammersmith and a ‘made-to-order’ plus ‘takeaway’ service at Stevenage, with everything made fresh on site.
Betfair’s board of directors now holds VIP entertaining in-house rather than outside, resulting in substantial cost savings. Charlton House also caters for other events, moving from providing £200 of hospitality per month to £8,000 pm.
Transferring the incumbent catering team to Charlton House has also been a great success. After comprehensive support and off site training, they now get regular positive feedback on their excellent food and customer service.
“We could not have been more surprised or delighted with the transformation of our facility and the service. Charlton House teams on both sites have really turned our restaurants around, giving a great service to our staff every day.
Not only is the amazing change in atmosphere marked, but the sales increases speak for themselves.
Our catering manager, Yvonne has worked tirelessly on our corporate hospitality, and now most teams use Charlton House internally – including Board lunches. What a difference this makes to costs.
I know how each facility is performing because of my regular financial and service meetings and hence and have confidence in exactly what we are spending each month.
The new, light and bright restaurant and relaxed meeting areas have made the “Graze café” a social hub for all our staff.”
Andy Steward, Head of Internal Operations, Betfair.com