FRY SIZZLES TO SUCCESs - JULY 07

Caroline Fry, joint managing director of Charlton House Catering Services Ltd, has been short listed for the Customer Service Leader of the Year category in the 2007 National Customer Services Awards.

She now goes forward to the next stage of the competition with three other finalists, who will each make a 30-minute presentation to a panel of judges on Monday 2nd July. The overall winner will be announced at an Awards Ceremony at the Grosvenor House Hotel, Park Lane, London on Tuesday 18th September 2007.

The National Customer Service Awards celebrate the effect and impact of excellent customer service on consumers and businesses. This high profile programme has become a firm fixture in the UK business calendar, promoting excellence, best practice and innovation in customer service.

Caroline Fry joined Charlton House in 1994 as the company’s first full-time operations manager, a “right-hand woman” to Robyn Jones, co-founder and chief executive, who was then able to concentrate developing the business while Caroline looked after customers and clients.

At the time, the fledgling catering company had an annual turnover of £1.2 million and employed 64 people. Charlton House has seen phenomenal growth since then, with turnover now standing at £67 million and a staff base of 1,750 nationwide. Throughout Caroline Fry’s career with Charlton House, she has dedicated herself to the needs of clients. The company’s reputation for delivering its promises and looking after its customers has had a direct impact on the growth and profitability of the company, with 30 per cent of the entire business portfolio coming as an extension to existing business.

Commenting on Caroline’s success to date, Robyn Jones, co-founder and chief executive, said: “ Caroline understands and breathes our vision and ethos, and is a constant source of inspiration. She is a true ambassador for Charlton House and also for the customer services sector. She is our right-hand lady who deserves recognition for her steadfast dedication to clients’ needs"

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