Investors in People

Charlton House has been accredited with “Investors in People” status since 1997 and in 2011 was awarded “Investors in People Gold Champion Status”, the highest accolade available within the Investors in People programme.

Our parent company CH&Co is the only business in the entire contract catering industry to hold this status, and the achievement of Gold Champion Recognition is awarded to just 1.2% of recognised organisations across all industries.

In 2011 the IIP assessor was particularly impressed with the CH&Co TUPE process, the recruitment and induction of new employees, and how each person is developed and mentored from the outset.

The assessor said: “Every person in the business has a clear understanding of the company’s values and can talk about them with confidence and a real understanding of the part they play. What is all the more impressive is that Charlton House has achieved Gold Standard so soon after a major restructuring”.

Our industry tends to have very high turnover in lower grade staff positions, but we ensure every member of staff, whatever their position, has a development plan and periodic appraisals. As a result, we have an excellent record for maintaining mutually beneficial turnover levels.